GARAGE DOOR SERVICES IN THE GREATER OTTAWA AREA

There was a problem with our account for a product that was not even ours and all I kept getting was the runaround in my attempt to clear it up. I would leave messages asking for various departments… Read more There was a problem with our account for a product that was not even ours and all I kept getting was the runaround in my attempt to clear it up. I would leave messages asking for various departments to reach out to me with no response. When I asked to speak with the GM, this person hid and would not speak to me. Terrible experience. I would not recommend this company to my family, friends or business network.

Within two days of our request for service, we had a repairman attend to our issue. He did a temporary fix. A permanent fix was performed a week later. We found the response to be exceptional and… Read more Within two days of our request for service, we had a repairman attend to our issue. He did a temporary fix. A permanent fix was performed a week later. We found the response to be exceptional and professional. Although we had two repair visits, we were only charged for one. I would recommend this door company to anyone. Really impressed!

The cable was broken; however, the need to open and close the garage door was time sensitive. Mike and Dylan arrived first thing this morning after I called Ram Doors late yesterday afternoon. With… Read more The cable was broken; however, the need to open and close the garage door was time sensitive. Mike and Dylan arrived first thing this morning after I called Ram Doors late yesterday afternoon. With a broken garage door, I am unable to get my scooter out to do groceries, etc.
I would like to thank Sheryl for booking this appointment so quickly. Again, thank you Mike and Dylan for your pleasant and professional service.

We decided to replace our garage door and requested a quote for capping, which they never included. The installer left the rail crooked and a hole in the wall .Another technician came to install the… Read more We decided to replace our garage door and requested a quote for capping, which they never included. The installer left the rail crooked and a hole in the wall .Another technician came to install the motor, and never replace the sensors, claiming the old ones were fine, and took my old motor without permission. I had to call to get it back. Despite multiple emails and calls regarding the wall repair, I'm still waiting. I even declined their capping installation due to their poor communication.

Our existing wood double garage door needed weather stripping on bottom, sides and top. It was challenging because door was slightly sagging in the middle and lifting on outside corners. Staff… Read more Our existing wood double garage door needed weather stripping on bottom, sides and top. It was challenging because door was slightly sagging in the middle and lifting on outside corners. Staff provided great advice and quality parts and materials needed to address the problem. Everyone was very pleasant, and professional. Quality of Garaga parts and materials provided was far better than what I had seen in big box stores and Ram Doors prices were better too. An excellent experience!

Terribly communication and customer service.
Errors made during installation and failed to communicate that these issues were made. Had to spend hours chasing down someone to speak to and was… Read more Terribly communication and customer service.
Errors made during installation and failed to communicate that these issues were made. Had to spend hours chasing down someone to speak to and was provided with no resolution of the issue.

Use absolutely anyone else in the Ottawa area.