We decided to replace our garage door and requested a quote for capping, which they never included. The installer left the rail crooked and a hole in the wall .Another technician came to install the… Read more We decided to replace our garage door and requested a quote for capping, which they never included. The installer left the rail crooked and a hole in the wall .Another technician came to install the motor, and never replace the sensors, claiming the old ones were fine, and took my old motor without permission. I had to call to get it back. Despite multiple emails and calls regarding the wall repair, I'm still waiting. I even declined their capping installation due to their poor communication.

Our existing wood double garage door needed weather stripping on bottom, sides and top. It was challenging because door was slightly sagging in the middle and lifting on outside corners. Staff… Read more Our existing wood double garage door needed weather stripping on bottom, sides and top. It was challenging because door was slightly sagging in the middle and lifting on outside corners. Staff provided great advice and quality parts and materials needed to address the problem. Everyone was very pleasant, and professional. Quality of Garaga parts and materials provided was far better than what I had seen in big box stores and Ram Doors prices were better too. An excellent experience!

Terribly communication and customer service.
Errors made during installation and failed to communicate that these issues were made. Had to spend hours chasing down someone to speak to and was… Read more Terribly communication and customer service.
Errors made during installation and failed to communicate that these issues were made. Had to spend hours chasing down someone to speak to and was provided with no resolution of the issue.

Use absolutely anyone else in the Ottawa area.

The pleasant and knowledgeable office staff made me feel confident they understood my needs, and directed my request to very competent and professional technicians.

Such a refreshing transaction. Asked for a quote and got it within 24 hours. Placed the order and was given an installation date. Very nice man (Allan) arrives as per the promised date. Allan and I… Read more Such a refreshing transaction. Asked for a quote and got it within 24 hours. Placed the order and was given an installation date. Very nice man (Allan) arrives as per the promised date. Allan and I chatted for a few minutes and he got to work; he was done in 2 or 3 hours…I didn’t really pay attention because he was so quiet I didn’t even notice that he was out in the garage. He called out to say he was done, gave me a quick training session and we’re done. There wasn’t a spec of packaging left,

Very nice gentleman. Took the time to explain to me, a senior, how everything worked and did it with a nice smile on his face. I would highly recommend this company and this competent man, Allan, … Read more Very nice gentleman. Took the time to explain to me, a senior, how everything worked and did it with a nice smile on his face. I would highly recommend this company and this competent man, Allan, for all your garage concerns.